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FAQ

Why is the admittance carried out in order of the ticket numbers?
How are the numbers for the tickets assigned?
Do I need a certain type of printer in order to print my ticket?
There is no possibility for me to print my ticket.
I do not possess either a pass, nor an identity card or a driver's license.
I lost my PDF file with the ticket!
Are the tickets transferable?
Is ticket number X in the Yth row?


Why is the admittance carried out in order of the ticket numbers?
Since the Dynamo is located in a residential area and its premises also host a number of other events, we want to prevent a possible big crowd forming already hours before the admittance. We base this on our own experience at visual kei concerts and think that this way we can most likely guarantee for a calm admittance.
Because of this, we ask you to not arrive at the venue until about 1 hour before the time slot that has been assigned to your ticket number. If you appear after we called out your ticket number, you will have to wait to be admitted with the next group.
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How are the numbers for the tickets assigned?
The numbers are assigned after the principle "first come, first serve". Which means that we look at the date and the time, at which our system has received your order.
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Do I need a certain type of printer in order to print my ticket?
No, it doesn't matter if your printer is black-white or coloured. What's important is that everything is well legible.
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There is no possibility for me to print my ticket.
We offer you to send you your ticket via conventional mail for a service charge (postage for priority mail (CHF 1.-) plus cost of material). In case this applies to you, please write to us at ticketinfo[at]vk-jrock.ch.
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I do not possess either a pass, nor an identity card or a driver's license.
Since there is no disclosure in Switzerland, of course we cannot force you to bring with you one of the following forms of identification. If you do happen to be in this situation, please get in touch with us at ticketinfo[at]vk-jrock.ch, so that we can find an individual solution for you.
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I lost my PDF file with the ticket!
In this case, please send an email to ticketinfo[at]vk-jrock.ch. Your email needs to contain your full name, as well as your date of birth and the email address you used at the time of your order. If you can remember your ticket number, well that's even better - however, we can find you in our system without it.
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Are the tickets transferable?
Our tickets are only limitedly transferable. Since the owner of a ticket has to identify themselves during admittance (only passports, identity cards and driver's licences are accepted). Thus there are certain rules regarding the selling-on of tickets.
If you want to sell your ticket, you need to get in touch with us with the email address that's on the ticket and write to VK & JRock CH at ticketinfo[at]vk-jrock.ch (name, date of birth and ticket number are to be stated), and enclose the same information of the new ticket owner. We will then send the new ticket to the new owner.

Please note: In case you have bought your ticket from somebody and haven't received a new one via email from ticketinfo[at]vk-jrock.ch, we ask you to get in touch with us at ticketinfo[at]vk-jrock.ch, since the ticket could be fake.

Changes can be communicated to us until October 14th at 12 noontime (GMT +1).
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Is ticket number X in the Yth row?
Admittance in order of the ticket numbers simply means that a certain range of numbers will be admitted at the same time. Within this group the numbers won't be ordered and the concertgoers are free to choose where they want to stand in the club.
This still doesn't mean that you should stay overnight if you're in the first interval. As mentioned in the first question the club is located in a residential area and the police is informed and won't let you sleep there. Please don't come earlier than 1h before your scheduled entrance.
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